Supervise and manage sales staff and cashiers, ensuring efficient operations and customer satisfaction.
Assign tasks and create work schedules for sales workers, ensuring proper coverage.
Approve payments and process returns of merchandise, ensuring accurate transactions.
Address and resolve customer concerns, complaints, and issues such as supply shortages.
Monitor inventory levels, maintain stock, and place orders for merchandise as needed.
Prepare and present reports on sales performance, merchandising strategies, and staffing matters.
Hire, train, and support new sales staff while evaluating and reporting on their performance.
Ensure the store maintains high visual standards, including displays, signage, and overall cleanliness.
Perform the same duties as the staff when necessary, ensuring seamless operations.
May take on key holding and managerial responsibilities, including opening and closing the store, handling escalated complaints, developing marketing strategies, and signing for deliveries.
